FAQ
Standard Shipping: 6-9 business days
Express Shipping: 2-3 business days
Delivery times may vary during peak seasons. You'll receive a tracking number once your engraved order ships. Contact us for specific deadlines or shipping needs.
- What materials are used for your jewelry?
Made with premium-grade 316L stainless steel for a durable and scratch-resistant accessory that withstands all the elements of an active lifestyle without sacrificing a luxurious look.
We offer engraving services on select products, allowing you to personalize your jewelry with meaningful inscriptions. When placing your order, you'll have the option to choose the number of engravings you'd like. Simply provide the names or text you want engraved, and our skilled artisans will take care of the rest.
The typical turnaround time for our engraving services is 3-5 business days. However, please note that this timeframe may vary depending on the complexity of the engraving, the number of orders in the queue, and any special requests you may have.
We offer free returns and exchanges for customers in the United States for non-personalized items within 60 days of purchase, as long as the item is unworn and in its original packaging with no damage. Personalized and engraved items are final sale because they are made to order. For exchanges, the new item will be sent out as soon as the original item is confirmed to be in transit by the carrier.
If you have any questions about the returns process, please email us at contact@soyerofficial.com
To keep your engraved sterling silver jewelry looking its best, follow these care tips:
Storage: Store in a cool, dry place away from moisture and sunlight. Use an anti-tarnish cloth or bag.
Cleaning: Gently scrub with a soft brush and mild soap solution. Avoid rubbing engraved areas too vigorously. Rinse and pat dry.
Polishing: Use a silver polishing cloth or specialized solution to restore shine. Avoid abrasives that could damage engraving.
With proper care and storage, your engraved sterling silver piece will maintain its beauty for years to come. Reach out to our staff for any specific concerns.